Refunds
Last updated 3 November 2026 · version 1
If Shootpacked doesn’t work for you, email us within 14 days of buying. You get your money back.
How to ask
Email [email protected] within 14 days of your purchase.
Write from the address you bought with, or tell us that address. Replying to your order email works too.
If you like, tell us what went wrong. We may be able to fix it. You don’t have to let us try.
What happens next
- We answer within 2 working days.
- We refund the full price you paid to the card or account you paid with, through Stripe.
- Your bank usually shows the money within 5 to 10 working days.
- Your licence ends. Please remove Shootpacked from your computers.
Your photos and clips stay as they are. If you want their old names back, press Undo before you remove Shootpacked.
After 14 days
If Shootpacked has a defect, your legal rights still apply for 2 years. We fix it, or you get a lower price or your money back. See section 6 of the Terms.
Chargebacks
Please email us before you ask your bank to reverse the payment. We refund faster than a chargeback, and a chargeback costs us a fee even when we would have refunded you anyway.
If you do open a chargeback, we will give your bank the facts of your purchase. This doesn’t limit your rights with your bank.
Fair use
This refund is our own promise, on top of the law. We may decline it if someone is clearly abusing it, for example by buying and asking for a refund again and again. The full rules are in section 5 of the Terms.